The department store directly accessible from Kyoto Station
(JR Line, Kintetsu Line, Kyoto Municipal Subway Line)

About JR Kyoto Isetan

JR Kyoto Isetan is one of the most prominent shopping destinations in Kyoto, which is directly linked to Kyoto Station.
The modern and elegantly designed building presents a magnificent ambiance, and the highly popular “Daikaidan” Great Staircase is also located nearby.
The store offers a wide range of products such as the latest fashion items, Japanese confectioneries and tea made by traditional stores in Kyoto, fresh fruits,deli, traditional crafts and goods. Customers can apply for tax-free procedure after shopping and use currency exchange machines within the store.

The store’s rich lineup of dining options includes restaurants serving popular Japanese cuisine such as Sukiyaki, Tempura, Sushi, and Tonkatsu.
You can also enjoy an authentic Chinese dish or oven baked pizzas at our unique restaurants.
Please come and visit JR Kyoto Isetan.


Foreign Currency Exchange Machine

Tax-Free Counter(2F)

Available for US Dollar, Euro, British Pound, Swiss Franc, Canadian Dollar, Australian Dollar, Chinese Yuen, Taiwan Dollar, Hong Kong Dollar, Korean Won, Thai Baht, Singapore Dollar (Foreign Currency →JPY only)



Visitors can use these ATMs to withdraw Japanese yen with their credit card issued overseas.

Lost and Found

Lost and Found Counter (9F)

In-Store Baby Strollers (Free)

Information Counter (2F)

Each Counter (7F)

In-Store Wheelchairs (Free)

Information Counter (2F)

Free Wi-Fi

Short-term Luggage Storage (Fees apply)

Location : Cloak Room(9F)

Hours: Until 8:00 p.m. on the day of visit
Ineligible items: Valiables, refrigerated and frozen items etc.
Fee: 1,000 yen (including tax) per item
※Up to 5 items free with purchases of 5,000 yen (including tax) or more.

Hotel Delivery Service (Free)

Reception area:On each floor

Applicable items:Items purchased in-store on the sameday.(Some exceptions apply)
Applicable hotel:Hotel Granvia Kyoto
※Inquire a staff member about the service hours.

Please check business hours from here.